For tickets that are not 100% refundable, use overrule code 'Manual Entry' and mention CORONA.Refund if requested up to 30 days after departure.Postponement of the trip over the duration of the sales openings, from the date of the initial trip.
Search your inbox for auto-confirm@info.thetrainline.com.Follow the steps above to request your exchange or refund.Your Weekly Season Ticket has three or more days' validity remaining,Your Monthly or Custom Season Ticket has seven or more days' validity remaining,Your Annual Season Ticket has two or more months' validity remaining,Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner,Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself to,Company name (if your ticket is provided by your company).We can only issue a refund once we’ve received proof that your Season Ticket is no longer in use, as advised above.If you applied for a refund from 12th May 2020 onwards, we will only backdate your refund 56 days from the date of request.For connecting TER tickets, the rules are the same as for TGV INOUI and INTERCITÉS below.Can request a refund with no fee up to 1 November 2020.Can request an exchange, the ticket fare difference remains payable by the customer.Can request an exchange with no fee or additional charge for the customer to 1 November 2020.Customers are obliged to wear a mask during boarding and while onboard,Instructions from bus drivers/station personnel to keep appropriate distance while boarding,Hand sanitizer available for customers during boarding,Digital inspection of tickets/documents for a contactless boarding experience,Disinfection of vehicles after each trip according to disinfection guidelines based on WHO regulations,Additional disinfection by FlixBus station personnel/staff at major bus stations (disinfection of frequently touched surfaces by customers such as armrests, rails, and tables),Please do not use trains if you have symptoms of acute respiratory infections (fever, cough, cold).Follow the signs and routes indicated inside the stations or at the stops, always keeping the distance of at least one meter from other people;Use the train access doors indicated for getting on and off, always respecting the safety distance of one meter,Sit only in permitted places, keeping the distance from the other occupants,During the trip, frequently sanitise your hands and avoid touching your face.I am not suffering from COVID-19 or I have not been ordered to mandatory quarantine for a period of at least 14 days in the days immediately preceding my travel.I am not displaying symptoms related to COVID-19 (such as body temperature exceeding 37.5°C, persistent cough, cold) and have not had contact with a person with COVID-19 in the 14 days leading up to the moment of departure.I am willing to forego my travel and inform the health Authority in charge in the event in which any of the above mentioned symptoms or conditions were to emerge before my travel or within 8 days of my travel, specifying also which train route and service were used.Barcelona-Paris 9702 (departure at 10:10h) and Paris-Barcelona 9713 (departure at 10:14h),Barcelona-Marseille 9724 (departure at 16:36h) and Marseille-Barcelona 9731 (departure at 8:02h).Full refund if the train is cancelled can be requested at the latest 1 month after the travel date.Standard, Comfort, Kid, Young and Senior: the usual after-sales costs of €15 are temporarily waived. HONG KONG — While the spread of Covid-19 is picking up speed in Europe and the United States, among other regions, the outbreaks in …